Delayed Insights Loads

Incident Report for Kantata OX

Resolved

We have confirmed that Insights data loads are running on their normal cadence.

We apologize for the disruption that the delays have caused.

Posted Jan 14, 2025 - 13:58 PST

Monitoring

We have discovered the issue and have implemented a fix. Insights data loads have begun processing as normal.

We apologize for the disruption that this delay has caused.

Posted Jan 14, 2025 - 12:23 PST

Update

We are continuing to investigate the issue. We will provide additional information as we have it.

We apologize for the disruption.

Posted Jan 14, 2025 - 11:37 PST

Investigating

We are investigating an issue with standard Insights data loads. Some accounts are either not receiving their data or receiving it on a delayed schedule.

To learn how to view the status of your uploads, please see our Insights Overview Knowledge Base article.

Posted Jan 14, 2025 - 11:04 PST

This incident affected: Kantata OX Insights.